How does it work?
If your model is available locally, you can buy it online and pick it up at your Breezer bike shop. If the bike is already built, it could be ready the same day. Typically, it is available within 1-2 days.
If you reserve a bike online from a bike shop's inventory, they will hold the bike for 24 hours for you to come into the store to complete the transaction.
If the bike is not in stock at your local dealer, we’ll ship it to the participating shop and they’ll build it for you, usually within 7-10 business days. When it’s ready, they will let you know!
Is assembly free?
If the bike is purchased through the Breezer website, assembly is included in the cost you paid at checkout. If you reserve a bike online at a local bike shop and complete the transaction with the shop, an assembly fee may be charged.
Can I have the bike shipped to my home?
No. We’ll only ship to participating Breezer bike shops, where your bike will be built for you by a professional mechanic.
How will I know when it’s ready to go?
If the bike is at your local bike shop, you’ll get an email when it’s ready to be picked up. (If it’s already built, within a day or two; if not, allow 2-3 days.)
If the bike is not at your local retailer but in our warehouse, you’ll get an email when it’s built and ready – usually within 7-10 business days.
How do I pay?
We accept Visa, MasterCard, American Express, and Discover.
If you reserved a bike online, payment will be made at the bike shop.
Can I pay in-store for an online purchase?
Yes, if you reserve a bike from a bike shop's inventory you can complete the transaction in store. If the shop does not have the bike in their stock and we have to ship a bike to the dealer, then this is not an option and the bike will need to be paid for on the website.
When will I be changed for the purchase?
The full amount will be charged once your order is confirmed by the bike shop you selected to pick the bike up from.
Can I order parts, accessories, or soft goods and have them delivered with my bike?
No, bikes need to be placed on separate orders.
Are online orders safe?
Totally. We use the latest in electronic fraud protection, so your order is secure. And neither Breezer nor our participating bike shops store your credit card information.
What will I need to show to pick up my bike?
Bring a copy of your purchase confirmation email and a photo I.D.
Is my order confirmation email considered an official receipt?
What if I want to return my bike?
We hope you will love the new bike that you have chosen. When you pick it up from the bike shop, we encourage you to look over the bike and, if possible, take it for a test ride to ensure it is exactly the bike you want. Each bike shop has a different return policy and it is at the bike shop's discretion if they will accept a return after the bike has left the store and been ridden.